How do I pay for my order?
How do I know I’ll get my wheels?
What about sales tax?
What is your return policy?
What is the fitment guarantee?
What if I found a lower price?
What if I don’t know what I want?
How long is my quoted price valid?
Do you ship internationally?
Do you offer financing?
Can I pick up my wheels?
Are the wheels damaged in any way?
Do you accept trades?
What is your phone number?
Do you sell tires too?
Will my order come with center caps, lugs, and TPMS sensors?
Can I buy just center caps?
How do you sell wheels cheaper than other places?
 
 
 

How do I pay for my order?

Once the wheel / tire package has been selected, a link will be provided by e-mail to check out through PayPal. By using a third party service like PayPal, your credit card information will be 100% safe. Likewise, PayPal comes with built in buyer protection. (You won’t need it, it’s just nice to know that it’s there.)

You are not required to sign up for a PayPal account to checkout.  PayPal allows non-members the ability to checkout with a credit card just like you would at any other e-commerce store.

How do I know I’ll get my wheels?

Want to do your research before sending over money for wheels? No problem. Feel free to swing by our Facebook page to connect with our over 250,000 fans and see pictures submitted by happy customers. Also, know that we process all of our payments through PayPal which comes with built in buyer protection should anything go wrong (it won’t – but it’s nice to know that it’s there).

What about sales tax?

Sales tax will apply to shipment addresses within IL and to purchased picked up at our Carol Stream, IL warehouse. We do not charge taxes for customers out of Illinois or out of the country. Please note that if you’re an international customer your government may charge duties/taxes when the product arrives. Mr. Wheel Deal does not pay for these additional taxes and fees.

What is your return policy?

Mr. Wheel Deal offers refunds, less shipping, on wheels returned in the condition in which they were received. Wheel only purchases must be unmounted, brand new, and in factory boxes. Wheel and tire packages must not have been installed or driven on. In some cases, a restocking fee may apply.

All refunded items must be approved prior to being returned. Please contact Support@MrWheelDeal.com for a return authorization. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded in the same manner in which original payment was made. Once product is returned, please allow 14 days for receipt of funds.

What is the Fitment Guarantee?

As part of our standard quote process, Mr. Wheel Deal will verify that the requested wheels and/or tires fit your vehicle. If the wheels and/or tires do not fit, Mr. Wheel Deal will make it right at no cost to you.

There’s no small print – but there are some things to keep in mind:

  • You must provide the correct make, model (and version if applicable), and year information about the vehicle as well as any relevant aftermarket enhancements.
  • Should the wheels and/or tires we ship not fit your vehicle, we’ll pay to have them shipped back and will either ship you the correct fitment or refund your purchase amount in full.
  • You are responsible for test fitting wheels before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. For package purchases, you are responsible for test fitting before driving on the wheels. Tires with mileage on them cannot be returned.
  • We cannot guarantee tire fitment on lifted and leveled applications – but we make our best recommendation for what should work. In some cases minor trimming will be needed to accommodate over sized tires. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake – we’ll help broker a solution. Some vehicles or applications may not apply. In those cases we’ll tell you before you purchase.

What if I found a lower price than you quoted?

Wow. You must have found a really good deal. Send us a link and we’ll beat it (or at least we’ll try, every once in a while we can’t.)

Do you have a catalog? What if I don’t know what I want?

A catalog? No – we can do much better than that. Check out our complimentary wheel finder service.

How long is my quoted price valid?

Quoted prices are valid for 30 days. After that, we’ll need to re-quote as the manufacturers and shippers frequently update their pricing. Note that while we can honor prices for 30 days, availability of the wheels/tires may change sooner.

Do you ship internationally?

Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note that unless otherwise specified, Mr. Wheel Deal shipping covers freight only. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance.

Do you offer financing?

We do not offer financing directly, but we have partnered with Affirm to offer fixed monthly payment options with annual interest rates ranging from 10-30% (subject to credit approval) .  The first step is to determine what wheels/tires you’d like to purchase and then one of our wheel specialists can set-up a shopping cart for you to apply directly with Affirm. They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you’ll need to decide if the loan is right for you. Once you accept the loan we’ll be able to to get to work processing your order.  Alternately, some of our customer also choose to check out with PayPal Credit (subject to credit approval).

Can I pick up my wheels?

Sure. Our pick-up location is located in Carol Stream, IL. If you’d rather pick up your set in person (and save on shipping), just let us know and we’ll schedule a time.  Note that IL sales tax will apply. If you’re purchasing tires, a IL state mandated $2.50 “Tire Use Fee” will also be added for each tire.

Are you selling second run or blemished wheels?

No. All wheels are brand new, first run, and  manufactured warrantied.

Can I trade my old wheels for a credit toward new wheels?

Nope. We only deal with new wheels. Sorry.

What’s your phone number?

We are currently unable to provide phone assistance to those without a quote or order number. If you have not yet contacted us, please tell us what you’re looking for by filling out our free quote form and we’ll respond by e-mail in 24 hours or less (usually much less). If you have already placed an order or need to discuss an existing quote, you are welcome to call us at the number listed within the quote e-mail you received.

Do you sell tires too?

Yes. We have access to discounted pricing on a number of tires brands. We also offer free mounting and balancing ($60 value) so that your wheel & tire package will be ready to go when it arrives. You can let us know about the tires you want on the price request form. Additionally, we are also able to sell tires without wheels. Just let us know what you’re looking for.

Will my order come with center caps, lugs, and TPMS sensors?

If the wheels are made with center caps, they will be included with your purchase (ask if you aren’t sure).  Chrome lug sets are $44.99 (free shipping if ordered with your wheel purchase) and includes all the lugs needed, 4 locking lugs w/ socket, and 4 chrome valve stems w/ chromies.

Careful when comparing to places that offer free lugs, as they often don’t include the extra stuff in our premium set (locking lugs, valve stems, and chromies).

When installing the wheels, lugs should be hand-torqued in a star pattern and not installed using an impact tool.

TPMS sensors are available for an additional cost. For wheel and tire packages, the price includes free installation of the sensors. Please note that some vehicle models or sensors may require a re-programming process to sync with the new sensors. Thais can be done fairly easily by an auto dealer or repair shop.

I’m just looking for center caps. Can you help?

Nope. Sorry.

How can you sell wheels for cheaper than other places?

There are two main reasons we can sell for so cheap.

First, we keep our costs down. Other retailers have expensive rent and salaries to pay (and don’t forget complex websites to maintain). With so many costs they HAVE to mark their wheels up so much just to be profitable. We are a small team that looks at wheel sales a little differently. We do everything to keep costs down, and then don’t have to earn as much per set to still make money.

Second, we do A LOT of volume. This enables suppliers to rationalize giving us some of the best pricing in the industry, and that low price can then be passed on to our customers.