We do a lot of volume and consequently - mistakes slip through from time to time. Eric was unfortunate enough to receive a set of lug nuts that didn't fit. We did everything we could to make it right ASAP and Eric gave us the benefit of the doubt for springing into action right away (which we really appreciated!).
From: Eric Reisman <Trylfirstname.lastname@example.org>
Date: Sat, May 28, 2011 at 7:21 AM
Subject: RE: Mr. Wheel Deal Quote #18.104.22.168
To: "Mr. Wheel Deal" <email@example.com>
Success!! The lugs fit and I got the wheels installed yesterday. I have attached a photo. All’s well that ends well! Thanks for following through and enjoy the holiday weekend.